How to add agents

To add a user to Zendesk, navigate to the Admin Center, then go to "People" and select "Team members". From there, click "Create team member" and fill in the user's name and email. You can also add users directly from the agent interface using the "+ Add" tab and selecting "User". 

 

Here's a more detailed breakdown:

1. Adding an Agent or Admin:

• Via Admin Center:

  1. Go to your Zendesk Admin Center.
  2. Navigate to "People" in the sidebar and select "Team > Team members".
  3. Click "Create team member".
  4. Enter the user's name and email, then click "Next".
  5. In the "Assign role" section, choose the user's Support role and click "Next".
  6. Click "Save" to finalize the user's creation.
• Via Agent Interface:

  1. Click the "+ Add" tab in the agent interface.
  2. Select "User" to add a new user.
  3. Enter the user's name and email, and select the user type (e.g., staff member or end-user).
  4. If the user is a staff member, assign a role.